Service Savvy Health Care. Wendy Leebov, Jeanne Presha, Susan Afriat

Service Savvy Health Care



Download Service Savvy Health Care



Service Savvy Health Care Wendy Leebov, Jeanne Presha, Susan Afriat ebook
Publisher: iUniverse, Incorporated
Page: 296
ISBN: 9780595456970

For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service challenges that cut across all work teams through a "one goal at a time" approach. Book includes do-it-yourself kits that offer detailed guidance and concrete resources needed to achieve three objectives: Improving first impressions Providing excellent explanations to customers Improving service recovery (effective complaint handling) The book contains black-and-white illustrations.

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